Errors/Issues
Chat not loading
Sorry to hear the chat isn't loading correctly for you. 1. Please try using a private or incognito browser window and see if chat works. 2. If the private mode works, then go back to a regular browser window and send a list to us of the ...
IP address marked as VPN
Your IP address is listed as a proxy/VPN. What to do? STEP 1: Your internet service provider (ISP) most likely issues a new IP address to you each time you power your modem/router on and off. Turn it off for at least 30 seconds and try to connect ...
Unable to access chat features / Not using registered account
A very common complaint is that a user will believe they have logged into their registered account but are actually using the guest login. By using just the username, you are logging in as a guest. STEP 1: Goto login page. STEP 2: Click the blue ...
Why chat services are prohibited
We understand that you have many choices when it comes to choosing a chat platform. We believe in empowering our users with choices while maintaining a commitment to their safety. That is why we welcome you to have private discussions to connect via ...
Creating an account / Register
Go to the login page. Click the red "Register" button at the bottom of the box. Then, complete the registration pages. After your registration has been completed, return to the login page and click the blue "Registered Login" button to log in. TIP: ...
Registration username/password requirements
Username may only contain: Letters: a through z (capital or lower case letters) And must be between 3 and 16 characters in length Password may only contain: Letters: a through z (capital or lower case letters) Numbers: 0 through 9 Underline: _ Dash: ...
Adding a friend (friends list)
After selecting the chatter's name, click "Friend request" to send a request to the other person. Until they accept, they will appear gray in your friends list. Friends list can be accessed from the right user panel by clicking the "friends" tab at ...
Notce regarding IP address being logging
The following notice is presented to all visitors. It is not an accusation that you have participated in such activity. It is a reminder that abuse is not tolerated and that proactive reporting to law enforcement is our policy when any indication of ...
iPad camera upside down
If your iPad video is broadcasting upside down. 1. Flip your iPad around. The home button should be on the right. 2. Rotate the iPad to portrait mode and then back to landscape mode 3. Unlock your screen orientation: Pull down the Control Center from ...
Don't want to use my email address
In order to register, you must provide a valid email address and receive the confirmation code. To prevent abuse, annoymous and "junk" email providers are not supported. We do allow the use of temporary email services, such as NadaMail to contact ...
ERR CERT DATE INVALID warning
Starting September 30th 2021 a vast amount of internet websites became inaccessible if your operating system was old/out of date. The solution is to update to the latest version of your operating system. For some users, this is impossible due to old ...
Posted prohibited word
What happened? Our chat service utilizes a list of hundreds of "banned" words (all words are related to our rules). Something you typed, matched one of these. What happens now? Your 24 hour temporary ban is reviewed by the site owner. If the ...
Unable to type or post in room
If you are unable to post messages/type, view webcams, etc. you were silenced from participating for a limited amount of time, due to an abuse of our rules. Please visit the site at another time and be sure to follow the rules.
Why are VPNs blocked?
As they say, one bad apple spoils the bunch. Unfortunately, it was many bad apples. The use of VPNs allowed for persistent abuse to occur and discouraged our community from growing. We understand this is an inconvenience to some and we completely ...
Login button does not function
Comcast/Xfinity customers who utilize the Advanced Security / Internet Protection software application have found that it blocks our login process. To fix this: 1. Open the application. 2. Go to More (the three dots) at bottom right of screen. 3. ...
You've been kicked! message
There would be two reasons for a kick: 1. Our service utilizes a list of "banned" words, to prevent spam and abuse, our automated system will kick anyone from the service when they use one of these words/phrases (see rules). 2. You may also be kicked ...
Posting photo in room not working
Click the the "GIF Search" button, above where you type text into the room. (It is located between the "Underline" and "Eraser" buttons) Then press "Upload" and select the image file from your device you would like to post. The photo appears on the ...
Disconnected/Chat not working (websocket error) message
This is caused by one of the following: 1. Unstable connection from your device to our servers. A constant connection is necessary to keep the chat room updated in real time. This may be due to a slow network speed or weak WiFi signal/connection. 2. ...
Can't use cam on iOS/Apple device
On iOS devices (iphone/ipad) Apple is blocking any browser other than safari from accessing your cam/mic (we have no control over this). So, be sure you are using Safari to access our service, if you want to use your cam.
Cams make textarea too small
You may do one of the following: 1. Make the cam dock smaller 2. Pop out the cams so that they do not use any of the text chat area
Decode error when viewing some cams
The version of Microsoft Edge that comes with Windows is no longer being updated. It isn't able to handle some of the newer video formats. All you need to do is upgrade to the latest version, here.
Avatar is broken/missing
Registered users Log into your account and replace/upload a photo. Guest users The image you tried to use had an issue or was too large. Please try another image. 1. On the top left of your screen, go to the "hamburger" menu (three horizontal lines). ...
Service Status
Please view this service status page. If it shows a green "all up" the service is operating correctly and is available. If it is yellow or red, we are currently experiencing an outage and ask that you try back in 30 minutes. If you are having an ...
Why was I banned?
For violating the rules. You may lookup the exact reason and length of your ban, on our lookup tool. Support agents have access to this same information, do NOT submit a request for the ban reason or how long your ban will last, they will direct you ...
Can't access cam/streaming error
This is caused by one of these issues: 1. You are not on our secure site, open it here. 2. You have denied permission in your browser to access your webcam. 3. You haven't selected the correct microphone and/or camera. 4. Another browser, tab or ...
Cams do not load (or are black)
This issue is caused by one of these issues: 1. You are not on our secure site (Must begin https - NOT http) Follow this link and try again. 2. You must disable any VPN or port blocking software/hardware. These will prohibit the video from getting ...
Loading chat in IE (Internet Explorer)
Internet Explorer is no longer being updated by Microsoft. It does not support the technology needed to communicate on our new chat site. Please update to Google Chrome, FireFox, Microsoft Edge, Opera or Safari.
Can't login - worked previously
STEP 1: Log into your account - use your email address (not username) and password to login. Click the top right icon (this is your profile photo), then "my profile" to bring up your profile page. (or type in this address: ...
Javascript missing/disabled error
Javascript (not to be confused with Java) is a computer programming language commonly used to create interactive effects within web browsers. A majority of top websites use it, and it is enabled, by default, on all modern web browsers. If you are ...
Ad blocker message
Over the years, our site has experienced an increase in visitors, as well as costs. But, our ad revenue and number of ads shown has decreased. The message that appears should inform you that we kindly request you "white list" or add us to your ad ...
Another user has stolen my photos
If you discover a user has stolen or is using your photo without your permission. We want all users to present their true self and want to assist you in resolving this concern. To prevent abuse (such as someone maliciously reporting other users) we ...
Your site has spyware / adware / viruses
For over a decade, we have provided safe chat and we are very careful to not infringe on our users computers. We despise sites that change settings on our own computers. That is why we don't do it. Period! What you are most likely experiencing is ...
Chat is slow and/or freezes
This is normally caused by having your magnification turned on inside your browser. "Zoom out" or turn off the magnification and you should be able to see all the chat room, including the bottom area where you type in messages.
Unable to view entire chat window
This is due to blocked cookies or a browser plugin issue. We have seen reports of LastPass blocking features our site requires. You may be able to use the site correctly if you login a second time. Or, you may need to disable the browser plugin that ...
Can I create my own room on your chat site?
Yes! Choose "Create my own room" button, at the bottom of the rooms listing, upon logging in.
I copied your HTML code and pasted it onto a page from my web site, but it doesn't work.
Please contact us and provide us with the URL you have installed the chat at and we will be happy to assist you.
Chat crashes my browser
To resolve, try one of these steps: 1. If the browser still crashes, enable "Private" or "Incognito" mode in your browser to temporarily disable all add-ons 2. Install a more modern browser, such as Google Chrome or Firefox . Both offer ...
Resize and enlarge video/cam view
Once you click on a users webcam, it will open above the room text area. Drag the video/cam dock up/down to adjust size. Click on the cam and a four way arrow button will make the cam/video full screen. In Chrome, you can click on the three bottom ...
I can't modify my city/state on profile page
Log into chat - Login with your username and password. Once in chat, choose the "hamburger" menu on the top left, next to our site logo. Click "Update my Photo & Profile". You'll then be able to modify your profile details. You can also upload/update ...
I forgot my username. How can I recover it?
Goto this URL. Click "Forgot Login?" at the bottom of the page. Enter your email address (the one you used when you signed up) and your username and a new password will be sent to you. Be sure to check your junk/spam box. If it has not arrived in 10 ...
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