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  1. Overview
  2. Troubleshooting
  3. Chat Issues
  4. Known Technical Issues & Bugs

Known Technical Issues & Bugs

If you are looking for a list of features that are missing/upcoming, GO HERE.

The following items have been identified as bugs, they are existing features that are currently not working as intended. Our team is aware of these issues and is working toward a resolution.

UI & Navigation Issues

  • Group/Room user list “ghost” users and users not listed, but are online.

  • Menu Visibility: The user’s listing intermittently disappears when users enter or leave a listing or group.

  • Camera Layout Scaling: When more than 8 cameras are active, the "drag down" action fails to enlarge the frame as intended (hard cam limit of 8 to be implemented).

  • Chat Auto-Scroll Bug: Users are unable to scroll up to read previous messages because the window automatically jumps back to the bottom whenever a new message is received. (for now you must scroll up higher, to engage in scroll lock)

  • Menu not collapsing when selecting an item (medium screen width) 

  • drag to resize the video frame button is behind the notification listed number

Messaging & User Roles

  • Mention Functionality: The @mention system fails if a username contains a space. Currently, @mentions only work for names without spaces.

  • Emojis don't always convert from text to icon/gif

  • Publicly replying to a whisper message quotes secret message to everyone

Status & Performance

  • Status Indicators: The "Online," "Busy," and "Away" indicators are not updating correctly when a user becomes inactive. Status can only be green (online) or user will be offline.

  • System Refresh on Block: Selecting the "Block" option triggers a full site refresh.

Blocking & Moderation

  • Guest Limitations: Guests are currently unable to utilize the block or ignore features.

  • Notification Leaks: Notifications and sound alerts for mentions and "whispers" are still being received from blocked users, even if the text itself is hidden.

Safari Browser

  • Media Controls: The volume slider and mute functions are currently non-functional for viewing private cams.

  • Image Handling: Clicking an image in Safari triggers a direct download instead of opening the file in the intended lightbox viewer.

  • Icon Stability: User listing icons frequently blink or reload whenever someone enters or exits a room while using Safari.

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